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DAY 2 - Billing & Sales Ticket Triage
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DAY 3 - Password Changes - SSID & TPLink Changes
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DAY 4 - Availability Graphs and Usage Graphs Training
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DAY 5 - Connected Devices - Whitelisting & Blacklisting
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DAY 6 - Checking Connected Devices
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DAY 8 - TROUBLESHOOTING Checklists For Different QOS Issues
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Day 9- Help Desk Revamp + SLA Overview